Client Feedback Survey Template for Service-Based Fitness Businesses

**This is a general template, feel free to be creative and copy it then customize or edit it to fit your products, customers and business!

Introduction:

Thank you for choosing [Business Name] for your fitness journey! We would love to hear your feedback so that we can continue to improve and provide you with the best possible service. Please take a few moments to fill out this survey.

General Satisfaction

• On a scale of 1-10, how satisfied are you with your overall experience with our fitness services?
  (1 = Very Dissatisfied, 10 = Very Satisfied)
• What type of service are you using with us?
  • Personal Training
  • Group Classes
  • Online Coaching
  • Nutrition Coaching
  • Other (please specify): ______________

Trainer/Instructor Feedback

• How would you rate the trainer’s ability to explain exercises clearly?
  • Excellent
  • Good
  • Average
  • Poor

• Do you feel motivated and supported by your trainer/instructor?
  • Yes, always
  • Sometimes
  • No, not really
• How would you rate your trainer’s knowledge and expertise in helping you achieve your fitness goals?
  • Excellent
  • Good
  • Average
  • Poor

Program Effectiveness

• How satisfied are you with the workout programs or training plans you’ve received?
  • Very Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
• Do you feel the workouts are tailored to your goals and fitness level?
  • Yes, very much so
  • Somewhat
  • No, not really
• How challenging do you find the programs or sessions?
  • Perfect challenge level
  • Too easy
  • Too difficult

Facility/Environment (if applicable)

• How would you rate the cleanliness and maintenance of the facility (if in-person)?
  • Excellent
  • Good
  • Average
  • Poor
• Is the gym environment motivating and welcoming?
  • Yes, definitely
  • Somewhat
  • No, not really

Communication & Support

• How would you rate the communication from our team (e.g., emails, reminders, etc.)?
  • Excellent
  • Good
  • Average
  • Poor
• Do you feel supported outside of your sessions, such as through check-ins or resources?
  • Yes
  • Somewhat
  • No

Open-Ended Questions

• What do you love most about our services?
  (Open-ended question)
•  
• What improvements or changes would you like to see in our services or programs?
  (Open-ended question)
•  
• Would you recommend our services to a friend or family member? Why or why not?
  (Open-ended question)

Thank you for your time and feedback! We truly value your input and are committed to continuously improving to meet your fitness needs. If you have any further comments or suggestions, please don’t hesitate to reach out. Stay fit, stay awesome and we look forward to helping you achieve your goals!